Contact
Talk to a person.
We are small enough that your message reaches somebody who can do something about it. Most replies go out within two working days.
Every message goes to a person, not a queue.
Pick what it is about and the form asks for the right things — then it lands with whoever can answer it. No ticket numbers, no autoresponder.
Or write to us directly
hello@streetshape.orgWhere it goes
Help with the app
Something broken, something confusing, something missing.
Use the formMunicipalities and public bodies
Pricing is published in full — you can check the number before you write.
Municipal pricingA class or a course
Accounts for a cohort, rather than forty separate applications.
Student planSecurity
Report a vulnerability privately. We do not take legal action against good-faith research.
Disclosure policy
Pick what it’s about so it lands in the right place.
Where we are
Munich, and an inbox that is read.
Office
Munich, Germany
There is no public office to visit — the work happens here and the answers come by email.
Who operates it
Daniel Halabi
Sole trader (Einzelunternehmen) · [serviceable postal address — the address the Impressum, the Terms and the withdrawal notice are all served at]
StreetShape is the product; the party you contract with is the person named here. The full provider identification is in the Impressum.
Support, billing, press and security all arrive here. One address, because one address is what exists.
Reply time
Two working days, usually
Three for a municipality or a course, up to a week for press. The form tells you which one you picked.
Some of these have a better form than the one above.
Two of them ask for the things that actually decide the answer, so nobody has to write back asking for them.