Terms and conditions

The agreement between you and StreetShape — in plain language wherever the law lets it be.

Last updated 29 August 2026

This document is a draft

It was written against how StreetShape actually works, and every factual claim in it is checkable against the code. What it does not yet have is the company details, the governing law and the retention periods a human has to decide, or a review by a lawyer. Those gaps are marked in the text rather than filled with a guess.

31 outstanding items— show

legal entity name
country of incorporation
company registration number
VAT number
registered office address
EU representative, if the entity sits outside the EU
data protection officer, if one is required
supervisory authority
supervisory authority website
governing law and jurisdiction
ADR body to signpost, if the jurisdiction requires one
minimum age — GDPR Art. 8 allows 13 to 16 by member state
refund position, beyond the statutory withdrawal right
liability cap
voluntary refund window — the draft recommends 30 days
window for refunding a renewal somebody meant to cancel — the draft recommends 14 days
acknowledgement time for a vulnerability report — the draft recommends 2 working days
coordinated disclosure window — the draft recommends 90 days
notice period before a new sub-processor starts, for accounts with a DPA — the draft recommends 30 days
canonical domain — the code uses streetshape.app, the site publishes streetshape.io
Whether classroom use is supported — the education material invites it, which makes under-16 users foreseeable and decides the minimum age above.
The statutory retention period for accounting records in the country of incorporation.
Retention windows for municipality demo requests, the email log, and stored Paddle webhook payloads.
Whether Paddle's checkout captures the Art. 16(m) consent and acknowledgement the Terms rely on for digital content supplied immediately.
The region each processor runs in, and the transfer mechanism relied on for each.
Review of all nine documents by a lawyer in the jurisdiction of incorporation.
Whether a data processing agreement is actually executed with each provider on the sub-processor list, and whether a StreetShape DPA template exists for a municipality or university to sign.
Which imagery and elevation providers sit behind MapTiler's satellite and terrain styles, read from the styles themselves rather than written from memory.
Whether MapTiler's agreement permits printing and republishing satellite imagery, which is a different grant from viewing it on screen.
Whether the Digital Services Act treats StreetShape as a hosting service or an online platform — public proposal boards and consultations point at the second, which carries notice-and-action, statement-of-reasons and appeal duties.
Whether access to production data is logged, and whether a backup restore has ever actually been run.

1. These terms

These are the terms on which you may use StreetShape. Creating an account or using the service means you agree to them. If you do not agree, do not use it.

StreetShape is operated by [legal entity name], registered in [country of incorporation] under number [company registration number], registered office [registered office address], VAT [VAT number]. In these terms “we”, “us” and “our” mean that company, and “you” means you.

2. What StreetShape is, and what it is not

StreetShape is a tool for drawing and communicating street-design concepts. That is all it is.

The clause that matters most

StreetShape is not engineering software. It does not check a design against any standard, code or regulation. It does not model traffic, capacity, safety, drainage or cost. It does not tell you whether something can be built, may lawfully be built, or would be safe if it were.

Dimensions are approximate representations for communication, and the geometry the editor generates for you — junction radii, lane widths, setbacks — is a reasonable default, not a professional judgment.

Nothing produced with StreetShape is a construction document, an engineering drawing, a survey or professional advice. Do not build from it. Anyone proposing to act on a design made here must have it assessed by a qualified professional first.

Presenting a plan as an approved or official design when it is not is a breach of these terms — see what you may not do.

3. Your account

You must be at least [minimum age — GDPR Art. 8 allows 13 to 16 by member state] to hold an account. Give accurate information and keep it current.

You are responsible for what happens under your account and for keeping your credentials secure. Tell us promptly if you think somebody else has access. One account per person; you may not share or transfer one without our agreement.

4. Your plans are yours

You own what you draw. Nothing in these terms transfers ownership of anything you make to us. Use it in an article, a leaflet, a video, a consultation response, a lecture or a book — commercial use included. We claim no rights over your designs.

You grant us a licence limited to running the service: to store your plans, process them, show them back to you, and — where you choose to share or publish one — show it to the people you shared it with. That licence is non-exclusive, royalty-free, worldwide because our servers and users are, and it ends when you delete the content, save for backups that expire on their normal cycle.

We will not sell your plans, license them to third parties, use them to train machine-learning models, or publish one as marketing without asking you first.

You are responsible for what you put in: you must have the right to it, and it must not break what you may not do.

5. The map underneath is not ours to give away

Basemaps, satellite imagery and address search come from third parties under their own licences — MapTiler, OpenStreetMap contributors, and the geocoders named in our privacy policy. Those licences travel with the imagery, and we cannot grant you rights in it that we do not hold.

When you export an image that includes a basemap, it has to carry the attribution those licences require. The export does that for you, automatically, and you must not remove or obscure it.

The attribution is drawn into the exported image unconditionally — every export, whichever plan you are on — rather than being a checkbox somebody can forget. A term that asks users to do something the product does not help them do is a term that gets broken.

Satellite imagery deserves a specific warning: the right to look at imagery on screen and the right to print or republish it are not the same right, and the second is more restricted. Export with the basemap hidden and none of this applies — what you drew is entirely yours.

Map data can be wrong, incomplete or out of date. It is not a survey.

Every source, the licence it carries and the exact credit your export is given are on the map data and attribution page.

6. What you may not do

Do not use StreetShape to:

break the law, or help anyone else to;
harass, threaten or target an individual, or upload content that does;
impersonate a real person, a public body or an official process — including presenting a plan as approved, consulted on or endorsed when it is not;
scrape map tiles or imagery through the app, or resell access to it;
attack the service, probe it, or work around the limits of the plan you are on;
automate use of the service in a way that degrades it for other people.

The full rules, including what happens to public proposals and submissions to a municipality, are in our acceptable use policy, which forms part of these terms.

7. Plans, payment and renewals

What each plan includes and costs is published on the pricing page. Where a plan states a limit — saved plans, area, exports, export resolution — that limit is part of what you are buying. Prices are quoted separately in each currency; we do not convert between them.

Who takes the money

Payment is taken by Paddle, which acts as merchant of record and reseller. Paddle sells the subscription to you, collects payment, handles VAT and sales tax wherever you are, and issues your receipt. Paddle’s own terms apply to that transaction. We never receive or store your card details.

Renewal and cancellation

Paid subscriptions renew automatically until cancelled. You can cancel at any time from your account. Cancelling takes effect at the end of the period you have already paid for — you keep access until then and are not charged again.

The founding lifetime plan

A one-time payment granting its tier for as long as we operate that plan. It does not expire and does not renew. It is capped at a stated number of seats and is withdrawn once they are taken; withdrawing it never affects anybody who already holds one.

Granted plans

Student and resident accounts are granted rather than bought. We may withdraw a grant when the basis for it ends — you finish studying, or the municipality funding your account stops subscribing — and we will tell you before we do. Municipality subscriptions are quoted and invoiced separately, and where a separate agreement conflicts with these terms, that agreement wins.

Price changes

We may change our prices. A change never applies to a period you have already paid for, and we will give notice before one takes effect on your renewal.

8. Cancelling a purchase, and refunds

If you are a consumer in the EU you normally have 14 days to withdraw from a distance contract, under Directive 2011/83/EU. Because StreetShape is digital content supplied immediately, you may be asked at checkout to agree that supply begins straight away and to acknowledge that the right of withdrawal is lost once it has.

Our refund position beyond that statutory right is [refund position, beyond the statutory withdrawal right]. How to ask for one, and what cancelling does and does not do, is set out in the refund policy.

This clause is deliberately incomplete rather than confidently wrong. The withdrawal-right waiver only holds if the checkout actually captures express consent and an acknowledgement of the loss, and confirms both on a durable medium; where it does not, the right survives whatever a terms page says. A one-off lifetime purchase is the highest-exposure case, so this is settled before launch, not after.

9. If you stop paying

We do not delete your work. Downgrading, cancelling or letting a payment lapse never removes a plan you have made. Every plan stays, stays openable and stays exportable. You simply cannot create new ones until you are back under the limit of the plan you are on.

This one is enforced rather than promised: the plan-count check runs on creation only, so no path exists that deletes or locks existing work because a card expired. It is one of the few places where the software makes a legal promise structurally difficult to break.

10. Availability

We try to keep StreetShape available and we do not promise that it always will be. There is no uptime guarantee, on the free plan or on a paid one. We may change, suspend or withdraw features.

Where a change materially reduces what a paid plan includes, we will tell you, and you may cancel and receive a pro-rata refund of the unused part of your period.

We depend on third parties — map tiles, authentication, payment, hosting — and their outages are outside our control.

11. Suspension and closing an account

You can close your account at any time from your account settings. Doing so deletes your plans, so export anything you want to keep first.

We may suspend or close an account that breaks these terms. Except where the breach is serious or unlawful, we will warn you first and give you a chance to put it right. If we close a paid account for something that was not your fault, we refund the unused part of the period.

12. Our liability

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited.

Subject to that, and because what StreetShape is not means it must not be relied on for engineering, construction or safety decisions, we are not liable for loss arising from any such reliance. We are not liable for indirect or consequential loss, loss of profit, or loss of data you had a reasonable opportunity to export.

Our total liability to you in any twelve-month period is limited to [liability cap].

Consumer law in most member states restricts how far a cap like this can be enforced against a consumer, and an unfair-terms assessment can strike one that reaches too far. The figure is left open for that reason rather than set optimistically.

13. Changes to these terms

We may change these terms. We will post the new version with a new date and, for a material change, email account holders before it takes effect. If you do not accept a material change you can cancel before it applies and receive a pro-rata refund for the unused part of your period.

14. Governing law

These terms are governed by the law of [governing law and jurisdiction], whose courts have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live, and you may bring proceedings there. Where an alternative dispute resolution body must be signposted, it is [ADR body to signpost, if the jurisdiction requires one].

15. General

If a clause turns out to be unenforceable, the rest survives. Not enforcing something is not giving it up. You may not transfer your rights under these terms; we may transfer ours if the business is sold, and doing so will not reduce your rights.

These terms and the privacy policy are the whole agreement between us about StreetShape.

Contact

[legal entity name], [registered office address] · hello@streetshape.io